There is the Housing Ombudsman Service and Age Concern’s mediation service. Both have beneficially intervened in disputes between residents and trustees. However, the resulting resolutions are case-specific and do not carry forward into housing or charity law.
Note also that most almshouse trusts apparently don’t feel the need to subscribe to the Housing Ombudsman Service.
In our experience the housing charity Shelter, if approached for advice, will merely reiterate the present legal status quo and a concomitant warning as to the current vulnerability of almshouse residents.
More crucially, local councils can elect to mediate (or mandate) in matters of perceived hazardous dilapidations of private property. But not for almshouses! They are rendered impotent in this specific by current charity law; see Outlawed Again!
Go now to The Almshouse Association